Privacy Policy

Last updated: October 28, 2025

Flowcoon (“we”, “us”, or “our”) respects your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and the choices you have. This policy applies to information collected through our website and any services we provide online.

1. Information we collect

a) Information you give us

When you contact us (for example via email at hello@flowcoon.com), subscribe to our newsletter, request a call, or start the onboarding process, you may provide:

Your name and contact details (email, phone)
Company name and role
Information about your project or business that you choose to share

b) Information we collect automatically

When you visit our website we may automatically collect technical data such as:

IP address and approximate location
Browser and device information
Pages visited, referral URLs, and usage patterns
Cookies and similar tracking technologies

c) Third-party sources

We may receive information about you from third-party services (for example analytics, marketing platforms, or integrations you choose to use). We combine that information with the data we collect directly to provide improved services.

2. How we use your information

We use personal data for the following purposes:

To respond to your inquiries and communicate with you.
To provide and improve our services (including proposals, onboarding, and project delivery).
To send transactional messages such as confirmations and service updates.
To send marketing and newsletter emails if you opt in — you can unsubscribe at any time.
To analyze and improve website performance, security, and user experience.

3. Legal basis for processing (where applicable)

Where required by applicable law (for example in the European Economic Area), our legal basis for collecting and using personal information will normally include:

Performance of a contract we have with you (e.g., to provide services).
Your consent (for example, when you opt into marketing communications).
Our legitimate interests (such as improving the website, preventing fraud, and communicating important notices).
Compliance with legal obligations.

4. Cookies & tracking

We use cookies and similar technologies (pixels, local storage) to remember preferences, analyze traffic, and support features. Third-party providers (e.g., analytics or advertising partners) may also set cookies when you visit our site.

You can control cookies through your browser settings. Note that blocking certain cookies may affect site functionality.

5. Third-party services

We may share data with service providers who help us operate the website and deliver our services: hosting, analytics, email delivery, payment processors, and CRM tools. These providers are contractually bound to protect your data and to use it only as instructed by Flowcoon.

6. Data security & retention

We implement reasonable technical and organizational measures to protect personal data against loss, misuse, and unauthorized access. However, no system is 100% secure — if you suspect a data breach involving your data, contact us immediately at hello@flowcoon.com.

We retain personal data only as long as necessary for the purposes described in this policy, subject to legal or contractual requirements.

7. International transfers

Flowcoon is a global service and personal data may be processed or stored in countries outside your residence. We take steps to ensure appropriate safeguards are in place (for example standard contractual clauses, where required) to protect your information.

8. Your rights

Depending on your location, you may have rights regarding your personal data, such as:

The right to access the personal data we hold about you
The right to rectify inaccurate or incomplete data
The right to erasure (in certain circumstances)
The right to restrict or object to processing
The right to data portability (in certain circumstances)

To exercise any of these rights, contact us at hello@flowcoon.com. We will respond in accordance with applicable law.

9. Children

Our services are not intended for children under the age of 16 (or a higher age where required by local law). We do not knowingly collect personal data from children. If you believe we have collected data of a child, please contact us and we will take steps to delete it.

10. Links to other websites

Our site may contain links to other sites. We are not responsible for the content or privacy practices of those sites. We recommend you read their privacy policies before providing personal information.

11. Changes to this policy

We may update this Privacy Policy occasionally. If we make material changes, we will notify you by posting a prominent notice on the site or by email where appropriate. The “Last updated” date at the top reflects the latest revision.

12. Governing law & dispute resolution

This Privacy Policy is governed by the laws that apply to Flowcoon. If you are a resident of a jurisdiction where specific consumer protection laws apply, those laws may prevail where required.

Optional arbitration clause (customize if you need):

Any dispute arising out of or in connection with this Privacy Policy shall be finally resolved by arbitration under the UNCITRAL Arbitration Rules. The seat and language of the arbitration will be agreed by the parties; if the parties cannot agree, the seat will be a neutral forum determined by Flowcoon. You may opt for alternative dispute resolution where required by local law.

Note: If you prefer a court process (for example, where arbitration is not available in your country), modify this clause accordingly.

13. Contact us

If you have questions, requests, or concerns about this policy or your personal data, please contact:

Flowcoon

Email: hello@flowcoon.com

Please allow us a reasonable time to respond; we aim to reply promptly.

Prefer a short summary?

In short: we collect only what we need, we use it to help you and to operate the site, we protect it with reasonable measures, and you can always contact us to access or correct your data.